01Who we are
Tailwind Solutions ("we", "us", "our") builds AI agents and custom internal apps for businesses, such as agents that handle email, admin, lead follow up and customer support, and apps such as client portals, CRMs and dashboards. This policy explains how we handle personal information when you visit our website, contact us, or work with us.
Our registered details: [your registered business name, address and registration number].
02Who this applies to
This policy covers visitors to our website and the businesses we work with, including their staff whose information we may handle while delivering our services.
03Information we handle
- Information you give us. When you fill in a form or contact us: your name, company, email, and anything you choose to tell us.
- Accounts you connect. To deliver our services, you may authorise access to accounts and tools you already use (for example your workspace, documents, or the business tools we are integrating with). We access these on your behalf, and only to the extent you permit.
- Basic usage information. Standard technical details when you visit our site, such as your browser type and general location, used to keep the site working and secure.
04How we use information
- To respond to your enquiries and communicate with you.
- To set up, deliver, run, and support the services you engage us for.
- To keep our service and website secure and reliable.
- To meet our legal and contractual obligations.
We do not sell your personal information, and we do not use it for advertising of our own.
05How we handle the accounts you connect
- Least access. We request only the access we need to deliver the service you asked for.
- Your accounts stay yours. Everything we set up or manage is in your name, and you can revoke our access at any time.
- Used only for you. We use this access solely to provide the service to you, under our agreement with you.
06Sharing
We do not sell personal information. We may share it with trusted third party service providers who help us deliver and run our services, and who are bound by confidentiality and data protection obligations. We may also disclose information where required by law.
A current list of the service providers we rely on is available on request: hello@usetailwindsolutions.com.
07Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of storage or transmission is completely secure, but we work to keep your information safe and to respond quickly if something goes wrong.
08How long we keep it
We keep personal information only for as long as we need it for the purposes described here, or for as long as required by law or our agreement with you. When we no longer need it, we delete or anonymise it.
09Your rights
Depending on where you are, you may have the right to access the personal information we hold about you, ask us to correct or delete it, or object to certain uses. To make a request, contact us using the details below.
In South Africa, our handling of personal information is governed by the Protection of Personal Information Act (POPIA). If you have a concern we can't resolve, you may contact the Information Regulator of South Africa.
10Cookies
Our website uses only the cookies needed to make it work and to keep it secure. We don't use third party advertising or tracking cookies. [Update this if you add analytics or other cookies.]
11Children
Our services are for businesses and are not directed at children. We do not knowingly collect personal information from children.
12Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date above, and where appropriate we'll let you know.
13Contact us
Questions about this policy or your information? Reach us at hello@usetailwindsolutions.com.